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General Technical FAQ's | |
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Do you allow adult content?
No. We do not allow any adult content on our shared or semi-dedicated servers. You can, however, obtain an unrestricted development environment by leasing a dedicated server from us. How do I make my web page load automatically? In order to have a page load automatically when someone accesses your address, please make sure the page you'd like to have automatically open (i.e.: the page that will open when someone goes to www.yourdomain.com) is one of the following:
You should not have more than one page with the above names inside the same directory. If you do, you should delete and/or rename the page that you don't want to automatically load. If you have forgotten your password, you need to email Technical Support. Be sure to specify whether it's your FTP password, your email password, etc. Do you support Real Audio/Video and G2? No, we don't support these applications. But if you place an audio or video file on your site, our server software will automatically stream it. Do you allow MP3 download sites, roms, game patches or software downloads? No, we do not allow any MP3, Roms, game patches or software download sites on our shared or semi-dedicated servers. You can, however attain an unrestricted development environment by leasing a dedicated server from us. For example, if your domain name is widgets.com, the absolute path would be /home/sites/www.widgets.com/web What are the server specifications? Currently, we are running Cobalt Linux 5.0, Apache Web Server 1.3.19, Chili!Soft ASP 3.6, Microsoft FrontPageŽ 2000 extensions, and MySQL 3.23.37. Our minimum hardware requirements are: Pentium 350MhZ, 256MB PC100 RAM, 9GB SCSI drives. How are you connected to the Internet? We are connected to the Internet through 3 OC12's and multiple T3's. We currently utilize less than 35% of this connection for our website customers. One thing you can be sure of - we will never be in need of bandwidth. When we exceed our 50% threshold, we add more. Do you monitor your servers 24 hours a day? Yes. We have a team that monitors the servers and network 24 hours a day. This includes all holidays. If you are interested in becoming a reseller, please contact Sales@CharlestonSolutions.com. Statistics are automatically generated for your website, you don't need to do anything. To access your site's stats, go to http://www.yourdomain.com/~stats and when prompted, enter your site administration username and password. These will be the Domain ID and Password you received when you signed up for your hosting account (unless you have since changed the password). If your stats are still not working 1 week after your domain was activated on our servers, please contact Tech Support Can I delete the _underscore directories in my Web directory? You may delete these files if you don't use FrontPageŽ. These files and directories are a necessity to run FrontPageŽ. If you use FrontPageŽ and you have accidentally deleted these files, please send an email to Tech Support so we can reinstall them. What is a MX record, and how do I change it? Your hosting account's MX record specifies how mail addressed to your domain is to be handled. By default, such mail is handled by our mail servers and distributed according to your Email Settings. Some users may wish to have mail handled by a remote mail server. In such instances, the MX record can be changed such that all mail addressed to your domain is redirected to the remote server. To change this, please email our Systems Operation Center. I would like a password protected directory, who do I contact? Send us an email. Be sure to mention your domain name and the directory you would like to have password protected. Please note there is a $25 fee for each username/password you wish to set up. How can I find additional information about your advanced e-commerce solution? Please visit our demo area to see this cart in action. It can be found here How can I add Midi music to my site? You can add sound or music to spice up your web site by embedding a MIDI file in your page. MIDI files are typically only about 15 to 25k in size, so they do not take very long to load. You can use MIDI files as background music on your page by adding the following code to the section of your html file:
Replace "thesong" with the name of the MIDI file that you are using. This code excerpt will support people using Netscape or Internet Explorer. To make a MIDI file play "on request" in the foreground, you link directly to the MIDI file using a hyperlink. Please contact our Systems Operations Center so we may investigate the problem. Provide us with a copy of all trace routes and ping results. No, we do not offer Telnet access. No. Are custom 404 error pages available? Yes. Simply create your own error page, upload it to your directory, and email us with the name and location of the custom page. How can I change permissions on my website? By using your favorite FTP program. Why aren't my graphics displaying? Make certain that all graphics files are uploaded in binary mode. Use the "auto" mode in your FTP program if it has that option. Make certain that your graphics are properly saved in one of the following formats: GIF or JPG. Web servers do not support any other graphics types. Macintosh users need to upload all graphics files in Raw Data format (not Mac Binary) with the appropriate extension. You also need to pay attention to UPPER and lower case names. On Linux servers, filenames are always case sensitive. Also note that all text documents should be uploaded in ASCII text, and that those files are case sensitive as well. By far the biggest culprit of missing graphics is due to improper path references in your HTML documents. You can create and maintain your web pages, images, and scripts locally and upload them to the web server at your leisure via FTP programs such as WSFTP, CuteFTP, and Fetch. You can overwrite existing files or transfer a new file. If you are using FrontPageŽ, you CANNOT USE FTP, you must use FrontPage's built-in Publishing Tool. What are some common error messages, and what do they mean? If you get these errors from a browser when viewing your website, please contact Technical Support for assistance. 401.1 Unauthorized: Logon Failed: 401.3 Unauthorized: Unauthorized due to ACL on resource 404 File Not Found 500 Internal Server Error What are Secure Socket Layers (SSL)? SSL is the standard mechanism for establishing a secure channel of communications between the client (your computer) and the server. SSL combines encryption schemes such as public key encryption, authentication, digital signing, and certificates. SSL provides authenticated and encrypted link through which any sort of TCP socket communication can take place. We can use SSL to provide a secure conduit for HTTP requests and responses so that sensitive information like credit card numbers and finances can be transmitted securely across the World Wide Web. We use this technology on our secure servers. To request space on the Secure Server, please send a request via email.
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